E20 Tex11

Worldwide shipping is free and express on all orders. We ship from our studio in Edmonton, Canada with multiple international shipping partners to provide the best service and fastest delivery. 
Orders are shipped within four working days of your order and shipping takes approximately 7 - 10 days. 

We take full responsibility for your package during shipping and until it has arrived in your hands! We don't automatically provide tracking numbers for orders. If you would like to receive your tracking number, please email us and we'll share it with you. 

International customers are responsible for duties and taxes in the destination country. Yerlys' Designs cannot estimate or cover duties or customs on international shipping.

Orders come to you ready for gifting, and if you’d like to add a personal note inside the package, just drop us an email to let us know at the time of your order. 

Please read the item descriptions carefully. Please understand that monitors are tuned differently and colors that you see on your screen may be close but not 100% the same in the actual product.

In the event of an exchange, the buyer shall have to bear the shipping cost from the destination to Yerlys’ Designs warehouse.  The exchanged piece shipping will be borne by us.

Please note by purchasing from Yerlys’ Designs, you are agreeing to our purchasing terms, conditions and policies. 

Credit Note:

In the event that the buyer does not want to take a product for the exchange, we will issue a credit note of the full value minus the convenience charge of 50$ which is valid for 6 months from the date of purchase.

Exchanges:

Exchange should be initiated within 15 days of delivery. 

Returns:

We strive hard to match your expectations and hence DO NOT TAKE RETURNS on a purchase unless the product received by you is damaged.

Sale items: 

No Exchange on Sale items.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we shall mail a gift certificate to you. In case the item wasn’t marked as “gift “ during the purchase, or the giver had the order shipped to themselves to give to you later, we shall send the refund to the giver and he/she will follow up about your return item.

The owner will personally handle all complaints.